Terms and Conditions
Refunds & Cancellations
We kindly ask for a full 48 hours notice if you need to cancel or reschedule an appointment. Cancellations can be made by email, by phone, text or in person. We reserve the right to charge the full amount when changes to your appointment are made with less than a full 48 hours notice prior to the appointment time. Gift vouchers are non-refundable.
We cannot guarantee your booking if you’re arriving late for your appointment. We kindly ask all clients to arrive at least 5 minutes earlier than the appointment time to ensure we are ready to start at the booking time.
When booking a treatment, you must inform us of any medical conditions at the time of your booking. If you have any uncertainty you must seek medical advice from your doctor. A consultation form must be completed at the time of your first booking. If anything has changed since then, you must tell your therapist before your treatment. Please be aware that some conditions will mean that you cannot have certain treatments and you may not be able to have a treatment that day or your therapist will suggest an alternative treatment.
Clients under the age of 18 are unfortunately not able to receive treatments or allowed at the spa facilities.
Factors such as medical history, lifestyle and age can greatly affect your treatment results and its longevity. This website provides information about all the cosmetic, health and wellbeing treatments provided at The Hampton Spa. It is intended to assist individuals to make an informed decision about all the services that we offer. We do not offer medical advice and we do not diagnose any medical condition. This site is intended to provide individuals with educational information only.