Terms and Conditions
Refunds & Cancellations
We kindly ask for a full 48 hours notice if you need to cancel or reschedule an appointment. Cancellations can be made by email, by phone, text or in person. We reserve the right to charge the full amount when changes to your appointment are made with less than a full 48 hours notice prior to the appointment time. Gift vouchers are non-refundable.
Medical Conditions
When booking a treatment, you must inform us of any medical conditions at the time of your booking. If you have any uncertainty you must seek medical advice from your doctor. A consultation form must be completed at the time of your first booking. If anything has changed since then, you must tell your therapist before your treatment. Please be aware that some conditions will mean that you cannot have certain treatments and you may not be able to have a treatment that day or your therapist will suggest an alternative treatment.
Vouchers
Please note that all vouchers are valid for 12 months from the date of purchase. Vouchers cannot be redeemed after the expiration date.
Minimum Age
Clients under the age of 18 are unfortunately not able to receive treatments or allowed at the spa facilities.